Andrea Thomas is a dynamic and accomplished leader with a proven track record in customer service excellence, sales, and marketing. With a career spanning multiple industries, she has built a reputation for exceptional leadership, strategic vision, and a passion for service delivery.
Andrea began her professional journey at Air Jamaica Holdings Limited, where she mastered the art of customer engagement and service excellence. Her ability to connect with people and create memorable experiences made her a natural leader in the industry. She further honed her expertise at Sandals International and Appliance Traders Limited, where she spent seven years reinforcing her customer-centric approach. Her commitment to exceeding customer expectations led her to become a certified Customer Service Trainer through the Service Quality Institute in Minneapolis.
Now, as General Manager of Modern Power & Cooling Technology Limited, Andrea brings her extensive expertise to the ICT sector, where she has spent the past seven years driving sales, marketing, and business development initiatives. Her passion for technology and innovation aligns seamlessly with her strategic leadership, ensuring the company’s continued growth and success.
Beyond her corporate responsibilities, Andrea is a Doctoral Candidate at Walden University and has served as a Justice of the Peace for over 14 years. In her free time, she indulges her love for orchids and takes on the role of Master of Ceremonies at various events, showcasing her charisma and ability to command an audience.
Andrea is a visionary leader, a passionate advocate for excellence, and a trailblazer in customer experience and business innovation.